Solutions

Microsoft Dynamics 365 for Customer Service

Allow your customer service team to work quickly and effectively to resolve and manage cases, delivering fantastic customer satisfaction and building customer loyalty.

Microsoft Dynamics 365 for Customer Service

Technology is transforming the way customer service is being delivered. Microsoft Dynamics 365 for Customer Service enables your team to manage customer cases faster than ever before, providing the best service possible and keeping your customers happy and loyal. Dynamics 365 for Customer Service handles contracts, resources, work hours, unified service desk (USD), contacts, accounts, case management, and custom entities.

There are two sides of Microsoft Dynamics for Customer Service:

The Customer Service App, which is best utilized on a desktop browser for case management.

The Customer Service Hub, which can be used on both a desktop browser and mobile device for managing knowledge articles and case management. What sets the Customer Service Hub apart from other solutions is that is built on the Unified Interface Framework, allowing for fast, responsive web design on any device, anywhere.

Why Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible.

Microsoft Dynamics 365 is designed to break down the silos between ERP and CRM, enabling greater productivity and delivering insights like never before. Microsoft is helping organizations expedite their digital transformation through the strength of Azure, the common data model, and a new application platform including: Power BI, advanced analytics, and IoT.

Contact us for a demonstration of Microsoft Dynamics 365 for Customer Service and to see how this powerful new technology can transform the way your organization provides top level service.

Microsoft Dynamics 365 Application Suite

Microsoft Dynamics 365 for Finance & Operations

Accelerate growth by optimizing operations and making real-time, data-driven decisions at global scale. Read More Here

Microsoft Dynamics 365 for Sales

Turn relationships into revenue by bringing digital intelligence into every deal. Read More Here

Microsoft Dynamics 365 for PSA

Profit from your projects by bringing people, processes, and automation technology together. Read More Here

Microsoft Dynamics 365 for Field Service

Master the service call with smarter capabilities – from optimized scheduling to predictive maintenance. Read More Here

Microsoft Dynamics 365 for Customer Service

Earn customers for life with a personalized experience and world-class service across every channel. Read More Here

Microsoft Dynamics 365 for Talent

Attract, onboard, and set employees up for success with a collection of intelligent HR cloud services. Read More Here

Microsoft Dynamics 365 for Marketing

Unify your sales and marketing to connect customer experiences at every interaction with Adobe Marketing Cloud.

Project Manager & Supply Chain Manager, Industrial Electrical Company

“I cannot thank you all enough for all your hard work and dedication to our project. We are extremely excited about our future together with Microsoft Dynamics 365(AX) and SIS. I am happy to say there is not one person in our organization that does not know for a fact that we chose the right partner in SIS.”

Ready to schedule a demonstration?

Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 Enterprise Edition Pricing

Why Partner With SIS?

SIS (Strategic Industry Solutions) helps project and service focused companies manage every stage of the delivery and service life-cycle with complete Project Management, Project Accounting, Job Costing, Business Intelligence, and CRM Software built on Microsoft Dynamics.  We help our clients manage cost and risk and deliver their unique value to their customers with proven software and 20 years of Industry Experience.

The SIS solution based on the ground breaking Microsoft Dynamics 365 is the most complete and integrated solution in the A/E/C – Professional Service marketplace today, focusing on mobilityease of use, and integration. The unified business application environment.

Our Focus Is “Your Industry” Not Just Technology!

Ready to schedule a demonstration?