Deliver positive customer experiences—faster.
Optimize resources and help technicians be more efficient.
Reduce operational costs.
Dynamics 365 Customer Service
Technology is transforming the way customer service is being delivered. Microsoft Dynamics 365 Customer Service enables your team to manage customer cases faster than ever before, providing the best service possible and keeping your customers happy and loyal. Dynamics 365 Customer Service handles contracts, resources, work hours, unified service desk (USD), contacts, accounts, case management, and custom entities.
There are two sides of Microsoft Dynamics 365 Customer Service:
The Customer Service App, which is best utilized on a desktop browser for case management.
The Customer Service Hub, which can be used on both a desktop browser and mobile device for managing knowledge articles and case management. What sets the Customer Service Hub apart from other solutions is that is built on the Unified Interface Framework, allowing for fast, responsive web design on any device, anywhere.
Why Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible.
Microsoft Dynamics 365 is designed to break down the silos between ERP and CRM, enabling greater productivity and delivering insights like never before. Microsoft is helping organizations expedite their digital transformation through the strength of Azure, the Microsoft Dataverse, and a new application platform including: Power BI, advanced analytics, and IoT.
Contact us for a demonstration of Microsoft Dynamics 365 Customer Service and to see how this powerful new technology can transform the way your organization provides top level service.
Microsoft Dynamics 365 Customer Service Functionality
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Customer service center
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Connected customer service
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Queue management
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Case management
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Task management
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Service calendar management
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Product information management
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Client management
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Omnichannel for Customer Service
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Integration with Dynamics 365 Virtual Agent for Customer Service
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Knowledge article templates
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Knowledge management
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Service scheduling migration tool
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Service management
Why Partner With SIS?
SIS (Strategic Industry Solutions) helps project and service focused companies manage every stage of the delivery and service life-cycle with complete Project Management, Project Accounting, Job Costing, Business Intelligence, and CRM Software built on Microsoft Dynamics. We help our clients manage cost and risk and deliver their unique value to their customers with proven software and 20 years of Industry Experience.
The SIS solution based on the ground breaking Microsoft Dynamics 365 is the most complete and integrated solution in the A/E/C – Professional Service marketplace today, focusing on mobility, ease of use, and integration. The unified business application environment.
