Microsoft Dynamics 365 for Customer Service
Technology is transforming the way customer service is being delivered. Microsoft Dynamics 365 for Customer Service enables your team to manage customer cases faster than ever before, providing the best service possible and keeping your customers happy and loyal. Dynamics 365 for Customer Service handles contracts, resources, work hours, unified service desk (USD), contacts, accounts, case management, and custom entities.
There are two sides of Microsoft Dynamics for Customer Service:
The Customer Service App, which is best utilized on a desktop browser for case management.
The Customer Service Hub, which can be used on both a desktop browser and mobile device for managing knowledge articles and case management. What sets the Customer Service Hub apart from other solutions is that is built on the Unified Interface Framework, allowing for fast, responsive web design on any device, anywhere.
Why Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Customer Service enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible.
Microsoft Dynamics 365 is designed to break down the silos between ERP and CRM, enabling greater productivity and delivering insights like never before. Microsoft is helping organizations expedite their digital transformation through the strength of Azure, the common data model, and a new application platform including: Power BI, advanced analytics, and IoT.
Contact us for a demonstration of Microsoft Dynamics 365 for Customer Service and to see how this powerful new technology can transform the way your organization provides top level service.